Privacy Policy

1. Introduction

Welcome to Poshya ("we," "our," or "us"). We operate the Poshya e-commerce platform that allows store owners to sell products and customers to purchase them. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

Personal Information You Provide

• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Profile Information: For store owners, we collect business name, address, tax information, and payment details.
• Transaction Information: When you make purchases, we collect shipping addresses, billing information, and order details.
• Communication Data: When you contact us, we collect the content of your messages and any attachments.
• User Content: Product listings, store descriptions, reviews, and other content you submit.

Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Data: Pages visited, time spent, features used, search queries, and navigation patterns.
• Location Data: Approximate location based on IP address or precise location with your permission.
• Cookies and Tracking: We use cookies and similar technologies to track activity and hold certain information.

Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors (Stripe, PayPal, etc.)
• Social media platforms when you connect your account
• Analytics providers (Google Analytics, etc.)
• Advertising networks
• Publicly available sources

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• To Provide Services: Create and manage your account, process transactions, fulfill orders, and provide customer support.
• To Communicate: Send you transactional emails, service updates, security alerts, and respond to your inquiries.
• To Improve Services: Analyze usage patterns, develop new features, and enhance user experience.
• For Security: Detect, prevent, and address fraud, abuse, security risks, and technical issues.
• For Legal Compliance: Comply with legal obligations, enforce our terms, and protect our rights.
• For Marketing: Send promotional communications (with your consent) and personalize advertising.
• For Research: Conduct research and analysis to improve our services.

4. How We Share Your Information

We may share your information in the following situations:

With Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Payment processors (Stripe, PayPal)
• Hosting and cloud storage providers
• Email and communication services
• Analytics and monitoring tools
• Customer support platforms
• Marketing and advertising partners

For Business Transactions

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Other Users

Certain information is shared between users as necessary for the platform to function:

• Store owners see customer shipping information for order fulfillment
• Customers see store information and product listings
• Public profiles and store pages are visible to all users

For Legal Reasons

We may disclose your information if required by law, such as to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our users or the public

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

We have implemented measures such as:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure development practices
• Regular security training for employees

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need to process your personal information, we will either delete or anonymize it, or if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

Factors that determine how long we keep information include:

• The length of time we need the information to provide our services
• Whether you have an account with us
• Whether we are subject to legal obligations
• Whether retention is advisable for our legal position

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

To exercise these rights, please contact us using the information in the "Contact Us" section below. We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

8. Account Deletion

What Happens When You Delete Your Account

• Your account will be deactivated immediately
• Personal information will be removed from active databases
• Some data may be retained in backup systems for up to 90 days
• Transaction records may be retained for legal/compliance reasons
• Store owner accounts may require additional verification

Information We Retain After Deletion

We may retain certain information after account deletion for legitimate business purposes or legal requirements:

• Transaction records for tax and accounting purposes
• Information needed to comply with legal obligations
• Information to prevent fraud or abuse
• Aggregated or anonymized data for analytics

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

For account deletion requests, please use our dedicated Account Deletion Request Page.